Hellostore AI Staff Integration (AI Chat Concierge)
Hellostore Theme stands complete on its own, but combined with the Hellostore AI Staff app, an AI chat concierge comes alive on your storefront. After hours, the chat greets visitors the way a staff member would — a concierge that answers the questions where shopping tends to stall — choosing a product, size and delivery — in conversation.
What it can do
Section titled “What it can do”Helps with size questions in conversation. The size selected for purchase on the product page does not change automatically.
Answers to “Will it arrive in time?” come from Service settings → Shipping & business days in Hellostore AI Staff. The design never improvises an answer.
Visual search that suggests similar products from photos shoppers take themselves. Available on the Standard plan and up.
For signed-in shoppers, the chat answers the delivery status of their recent orders (WISMO — “Where is my order?”). Available when “Turn on order status answers” is on in the app.
Delivery and returns questions are answered from the text of your published FAQ. The chat never invents policy.
It also handles best-seller ranking questions and product consultations comparing favorites. On the Standard plan and up, stores that turn on staff handoff can pass the conversation to staff when the chat cannot answer or the shopper asks for a person. Every reply carries a source chip — such as “Source: product data / delivery rules” — so shoppers can verify where the answer came from.
Using it with Hellostore AI Staff
Section titled “Using it with Hellostore AI Staff”| Theme only | Hellostore AI Staff only | Both | |
|---|---|---|---|
| FAQ | The “Frequently asked questions” section displays published faq_entry records or manual questions, with search, categories, and FAQPage structured data. | Chat answers from published FAQs. The app block “Frequently asked questions” also lists them. | The page and chat share published faq_entry records. The chat uses up to 30 of them as grounds for answers. An “Ask a question in chat” button is also available. Do not place the theme FAQ and the app block on the same page. |
| Reviews | The product page’s “Product rating” block (Dawn standard) shows the rating a review app writes. | Add the app block “Product reviews (Hellostore)” to the product page to show approved reviews and the average rating (Standard plan and up). | Both options above can be used as they are. An AI review summary is in preparation. |
| Contact | Submits through Dawn’s standard “Contact form” section. | The app block “Contact form (Hellostore)” sends to the Hellostore AI Staff inbox (Standard plan and up, with staff handoff turned on). | Choose either of the two. |
| Preference finder | — | Add the app block “Photo finder board” to the home page to show a quiz with product photos (Standard plan and up). | The board’s colors and heading font follow the theme’s colors. The theme’s “Find by quiz” can no longer be added → Find by quiz |
| Chat | No chat feature. | Chat works on any theme. | The FAQ and the delivery promise badge can open the chat. |
Photo finder board
Section titled “Photo finder board”You can place the Hellostore AI Staff app block “Photo finder board” on the home page. It shows a quiz you create in the app with your own product photos, then shows matching products and a way to ask the chat. Available on the Standard plan and up.
- Create and save a quiz in the Hellostore AI Staff admin (the app manual has the steps)
- In the theme editor, open the home page and add “Photo finder board” from Add section → Apps
For how to create the quiz and the block settings, see Photo finder board in the app manual (in Japanese). There is nothing to set on the theme side.
Enable the app embed
Section titled “Enable the app embed”Install Hellostore AI Staff and follow its activation instructions. Confirm that Hellostore AI Staff is enabled in the theme editor’s App embeds panel, then open your storefront and check the chat button. The theme does not require an endpoint URL or a chat license key.
An app embed must be enabled for each theme, including a new theme you plan to publish. Without an available app embed, the theme does not show its own chat widget.
Chat settings
Section titled “Chat settings”Manage chat behavior and appearance through the settings provided by Hellostore AI Staff. Theme settings have no AI chat integration group and no fields for an endpoint URL, a chat license, customer data sharing, sales measurement, rankings, or outfit suggestions. Only one display setting remains on the theme side.
Product cards → Highlight the AI-suggested size in the size table (off by default) — highlights the row for a size the shopper confirmed and agreed to save. Highlighting works only when the theme includes the “Size × Inventory matrix” section and that section’s “Highlight the size suggested in chat” is also on. It has no effect in a theme where “Size × Inventory matrix” does not appear under Add section.
- Highlighting requires an exact match between the first table column and the saved size
- The variant selected for purchase does not change automatically
Answers on delivery and timing
Section titled “Answers on delivery and timing”Questions like “Will it arrive in time?” are answered from Service settings → Shipping & business days in Hellostore AI Staff, so the chat never improvises. To show a table of shipping fees and delivery times on the theme side, use Shipping and fees. Shoppers can also ask the chat about delivery from the product page’s Delivery promise badge when its “Ask the chat about delivery” setting is on. The chat calculates its answer with the app’s delivery rules, so the date may differ from the badge.
Privacy and safe design
Section titled “Privacy and safe design”- Chat replies and product data are displayed as plain text and are never interpreted as HTML
- Order-status answers use only the minimum — order number, status, tracking URLs. Names, addresses, email addresses, and phone numbers are never included
- Shopper preferences (such as size) are saved only when the on-screen consent checkbox is ON
- The setting that answers about a signed-in shopper’s orders (“Turn on order status answers” in the app) is off by default
Pricing
Section titled “Pricing”Pricing, free allowances, and overage handling change with the app version. Check the Hellostore AI Staff listing on the Shopify App Store and the app admin for current details. No theme setting causes a charge.